Therefore, we ensure the confidentiality and privacy of personal data collected or that you provide us through our web www.torresyribelles.com or www.betis.es, as well as all those that you can provide us in the contact forms , via email or by phone, through our commercial department, or by formalizing the purchase of some of our products.
The information collected below is intended to provide additional and detailed information to the data subjects regarding the Protection of Personal Data Policy of TORRES Y RIBELLES, SA, in compliance with the regulations in this area, especially the General Data Protection Regulation of the European Union, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (Regulation EU 2016/679 of 27 April 2016).
Controller for the processing of your personal data
Your data will be processed by TORRES Y RIBELLES, S.A, with C.I.F. A41004540, whose contact details are as follows:
Address: Calle Virgen de la Esperanza 3, 41703, Dos Hermanas, Seville (Spain).
- Email: email@example.com.
- Registered in the Seville Mercantile Register in volume 591, book 378 of Section 3 of Companies, page 163, sheet SE-10816.
If, for any reason, you want to contact us in any matter related to the processing of your personal data or privacy, you can do so through any of the indicated ways.
Purpose of the processing
TORRES Y RIBELLES, S.A. will process your personal data for the following purposes:
Sale of our products and provision of services
Your data will be processed to manage the purchase of our products and/or services; keep you informed of the processing and status of your purchases; process and answer to your request for information; manage user registration in our web pages; You can receive communications by email and/or on your phone, in order to inform you of possible incidents, errors, problems and/or status of your orders.
Sending offers and promotions of products and services
In case you give your consent, TORRES Y RIBELLES, S.A. may send you, by any electronic or non-electronic channel, commercial information related to the provision, improvement and updating of our products and services, new rates, discounts, etc.
Likewise, the sending of this commercial information may be done through the Newsletter, provided that you have given your express consent to subscribe to this option. The Newsletter is sent using the MailChimp platform, based in the USA, so its happens an international data transfer covered by the European Union-USA Agreement called Privacy Shield https://www.privacyshield.gov/list.
Statistical information, satisfaction surveys and quality control
TORRES Y RIBELLES, S.A. has a legitimate interest in knowing both the opinion of its clients regarding their products and services, in their consumption habits in order to offer products and services more adjusted to their needs, and in controlling and improving our quality standards and the internal processes set by TORRES Y RIBELLES, S.A. For this purpose, we can process your data and conduct satisfaction surveys both telephone and electronic, even once you stop being a client, in the latter case to know the reasons for you leave.
In the event that you provide us with your “curriculum vitae”, either through the Website, email or physically at home or any headquarters of TORRES Y RIBELLES, SA, it will be incorporated into your database as long as there is an open selection process, otherwise, it will be directly deleted, not being incorporated into our databases. In the event that we have a selection process open, your “curriculum vitae” will be stored during the just term of the aforementioned process, after which, in the case of not having contacted you, it will be eliminated.
In the event that, finally, the interested party joins as an employee TORRES Y RIBELLES, S.A. your data will be incorporated into a database owned by it, in order to internally manage the employee-employer employment relationship.
Legitimation of processing
La base legal para el tratamiento de sus datos personales es:
Execution of the contractual relationship in the sale of our products and / or services, user registration of our web, etc.
Consent of the data subject expressly granted for the sending of offers and promotions of products and services, the management of the subscription in Newsletter, management of curriculum vitae, user registration of our web, etc.
Legitimate interest in maintaining the existing commercial relationship and that this is the best possible, and we understand that this compensates the possible damages against the interests, rights and fundamental freedoms of the data subject. This is the legal basis that enables us to make statistics, surveys and quality control on our products and services, manage claims, as well as exercise legal actions in defense of our interests.
Compliance with a legal obligation that enables us to process your data in order to meet the possible requirements of Public Administrations, Judicial Bodies and State Security Forces, and compliance with legal obligations (tax, mercantile, money laundering, protection of personal data, general security of products, etc.).
TORRES Y RIBELLES, S.A. will not communicate your personal data to third parties except when it is strictly necessary to manage and maintain the commercial relationship with the client / user or with prior authorization by them. In particular, they will have access to these data: delivery companies, payment platforms, possible intermediaries, web or hosting maintenance, as well as companies to which we have entrusted cloud computing services, security, auditing, translation, mailing, management of collections and payments, technical and computer support, as well as companies of its same group.
In any case, your data will be process with a level of protection in accordance with the current standards of Data Protection and will not be subject to automated decisions.
TORRES Y RIBELLES, S.A. will not make any international transfer of your data except to third countries previously authorized by our Spanish Agency for Data Protection or that is covered by the Privacy Shield.
Storage period of data
Your personal data will be kept for the time necessary to fulfill the purpose for which they were collected. Once this period has elapsed, the data will be deleted in accordance with the provisions of the data protection regulations, which implies their blocking, being available only at the request of Judges and courts, the Public Prosecutor’s Office or the competent Public Administrations, during the period of limitation of actions for that could arise, to be subsequently eliminated.
In the case we process your data for those purposes whose legitimating basis is your consent, we will keep your data active until it is withdrawed, or in an earlier period if we consider that they are no longer necessary, inadequate, relevant or outdated. The data provided in contact forms will be kept to answer your request and / or request for information and, after that, will be eliminated within 3 years.
In the case we process your data for purposes whose legitimating basis is the execution of a contract, we will keep your data active for the duration of the contractual relationship and up to a maximum of 10 years.
In the case we process your data personal for purposes whose legitimating basis is the fulfillment of a legal obligation, we will maintain your data during the periods required by the specific regulations that result from application (tax, mercantile, money laundering, protection of personal data, general security of products, etc.).
What are your Rights
Any person has the right to obtain information about the existence of the processing of their personal data, access information and personal data that TORRES Y RIBELLES, S.A. has, request the rectification of inaccurate data or, in the case, request the erasure, when, among other reasons, the data are no longer necessary for the purposes for which they were collected or the data subject withdraws the consent that has been granted.
In certain cases, the data subject may request the restriction of the processing of their data, in which case, we will only keep them in accordance with current regulations.
In some cases, you can exercise your right to data portability, which will be delivered in an appropriate format, commonly used or read mechanically to you or the new responsible for the treatment you designate.
You have the right to withdraw consent at any time for any of the processing for which you have granted.
TORRES Y RIBELLES, S.A. tiene formularios para ejercer cualquiera de los derechos antes mencionados, para lo cual debe contactarnos a la siguiente dirección de correo electrónico firstname.lastname@example.org, solicitando el modelo que necesita. Del mismo modo, puede utilizar los que la Agencia Española de Protección de Datos o terceros ponen a disposición de los interesados.
These forms must be signed electronically or accompanied by a photocopy of the Identity Card. If acting through a representative, it must also be accompanied by a copy of your Identity Card or electronic signature.
The forms must be presented in person at the address of TORRES Y RIBELLES, S.A. indicated above or, where appropriate, sent by email.
You have the right to file a claim with the Spanish Agency for Data Protection, in the event that you consider that the request for your rights has not been adequately addressed.
The maximum term to resolve by TORRES Y RIBELLES, S.A. is one month, from the effective receipt of your request by us.